There are several things you can do if you feel you’re being targeted in a spam attack. What to Do If You Receive a Suspicious Call or Message Even if a webpage, email, or screenshot has the official Radiant logo, it’s always better to err on the side of caution and report it to the authorities if you feel that something is wrong. This should be done either in-person at a local Radiant Branch or online using the official Radiant website. You will only need this information when setting up a new account, applying for a loan, or taking out a new credit card. If you are a current member, chances are Radiant already has this information on file. You should never give this information away over the phone, text, or email. Radiant will NEVER call you and ask you to give out the following information:ĬVV2 code from the back of your debit or credit card Banking often requires the use of sensitive, personal information, but please DON'T release this information over the phone, via text, or email, even if it seems like the person contacting you is from an official Radiant branch. There are some things Radiant will NEVER ask you to give out over the phone. Information Radiant Will NEVER Ask You For Scammers often target older individuals that may have trouble navigating the internet or verifying suspicious calls and emails.Įveryone should be on the lookout for these kinds of fraudulent attacks. This scam has been happening to both young adults and seniors. They can then transfer the funds and empty the account, robbing the member blind. This gives the scammer full access to the member’s account. To get past this step, the scammer will ask the member for the verification code they just received. The temporary code is sent to the true owner of the account, so they can log in securely. When someone logs into your account using a new device, Radiant will ask them to enter a verification code. If the member gives away this information over the phone, the scammer will try logging into their account using the information provided. ![]() If the member answers the spam call, the person on the other line pretending to be with Radiant will usually ask for the member’s online banking password and username. The scammers pretend they are calling from the Radiant Fraud department or Call Center. ![]() How the latest Scam against Radiant Worksīased on what we’re hearing from our members, it all starts when they receive a phone call from what looks like a local Radiant Credit Union or Radiant Fraud Department, according to the caller ID. As this trend continues, people are being cheated out of their money. Scammers often target members at financial institutions like Radiant Credit Union to get access to financial data. The scammers then use the victim’s data to log in to their account and transfer their money to another account. The message or sender looks like the real thing, so the targeted person voluntarily gives away their login information, social security number, or personal data. To trick people out of their money, scammers usually send suspicious emails, texts, and calls to unsuspecting victims. What You Need to Know About the Latest Scam Take control of your Radiant Visa Debit and Credit Card today! Download the app to get started.Common Scams Information Verification Scam Link Your Cards to Your Mobile Wallet – Link your card to enable secure, smart, and easy payment in-store or online via your mobile wallet.Set Travel Notifications – This alerts Radiant that your card might be used in a different geographical area than normal – lowering the chance of your card being blocked when you make a purchase.Send Purchase Alerts – Get push notifications, text messages, and/or emails for the following card transaction details:.Set Transaction Limits – Secure your card from large purchases.Suspend Your Card - Instantly suspend the use of your lost or misplace card. ![]() Restrict Transactions – You can limit and block transactions at ATMs and online, as well as international transactions.With the Radiant Card Manager App, you can: The Radiant Card Manager App helps you safeguard your Radiant Debit and Credit card right from your smartphone. Download the Radiant Card Manager App from your mobile device’s App store to get started.
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